Privacy Policy

Compassionate NDIS support workers with participant in Gold Coast

1. Introduction

At Auswide Care, we are committed to protecting the privacy and confidentiality of our participants, staff, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the NDIS Practice Standards.

2. Information We Collect

We may collect personal and sensitive information necessary to provide high-quality disability support services. This includes:

  • Personal Information: Name, address, phone number, email, and date of birth.

  • Sensitive Information: Medical history, disability details, NDIS plan details, and medication charts.

  • Technical Data: IP address and browser type when you visit our website.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide tailored NDIS services (SIL, Nursing, Community Access, etc.).

  • To communicate with you regarding your care plan and appointments.

  • To comply with legal and NDIS Commission reporting requirements.

  • To process payments and claims.

 4. Disclosure of Information

We do not sell your personal information. We may share your information with:

  • Allied health professionals (doctors, therapists) involved in your care.

  • The NDIS Quality and Safeguards Commission (if required by law).

  • Emergency services (000) in case of a medical emergency.

5. Data Security

We implement strict physical and digital security measures to protect your data from unauthorised access, loss, or misuse. Our staff are trained in confidentiality and privacy protocols.

6. Access and Correction

You have the right to request access to the personal information we hold about you. If you believe any information is incorrect, please contact us to update it.

7. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact our Privacy Officer: